Knowing Your Notifications

A Notification is designed to provide you with proactive information about a problem or issue your Pelican solution has detected.

Tip: Typically, notifications are not indicators that your Pelican solution is not working; notifications are indicators that your Pelican solution has identified a mechanical problem.

Explore This Page

Where can I view notifications?

Notifications first appear at the top of your Pelican Web-App in orange. You can also configure notifications to be sent to specific email addresses or phone numbers.

Note: Individuals who receive email and phone notifications do not need to be Admins or Users on your Pelican Web-App. But, it is highly recommended that they are added for easier troubleshooting of notifications they receive.

How often do I get notifications?

Your Pelican devices are automatically monitoring your HVAC equipment to notify you of potential maintenance and mechanical problems. If Pelican provides you with a notification for a specific problem, it will not send another notification for the same issue until the first notification is cleared from your Pelican Web-App. Notification shows the date of time the last time the alarm was reported.

What types of notifications can I get?

New Device Discovered Notification

When a new Pelican device is added to your Pelican system a notification will appear directing you to configure the new device.

Failure Notifications

During a heating or cooling cycle, if your Pelican thermostat does not see the space temperature responding correctly to a call for heating or cooling, it will send you a ‘failure’ notification.

Click here to learn about How to Respond to “Failure” Notifications.

Safe Range Notifications

These are defined “custom” notifications set to notify you about a specific temperature range being exceeded or not being met.

If a sensitive space has exceeded a desired temperature range; for example, you do not want a server room to exceed an 80 degrees temperature, you can configure it to be notified if the space raises above this temperature.

Or, if the thermostat enables cooling or heating and you expect the output of your HVAC equipment to be within a specific range, you can configure your Pelican solution to notify you if it does not get to within this supply range within ten minutes after enabling the heating or cooling cycle.

Click here to learn about What is a ‘Safe Range’ Notification.

Economizer Notifications

This means the thermostat is unable to communicate with the Pelican economizer, or the Pelican economizer is unable to communicate with the HVAC equipment.

Unreachable Notification

This means the thermostat is unable to communicate with your Pelican system.

Click here to learn about How to Respond to a Thermostat ‘Unreachable’ Notification.

Not Receiving Temperature Notification

Some Pelican thermostats use a remote temperature sensor as their primary temperature sensor, instead of its internal sensor.

If a thermostat is installed in the back office, but controls the front-of-house temperature. Then it could have a wired or wireless Pelican sensor mounted in the front-of-house that has been configured as the thermostat’s primary temperature sensor.

A ‘Not Receiving Temperature’ notification indicates that your thermostat is unable to get a temperature reading from its remote temperature sensor.

Click here to learn about How to Respond to a ‘Not Receiving Temperature’ Notification.

Subscription Renewal Notification

This notification informs you that your Pelican subscription has been changed to the Basic Subscription level. The notification includes the date your Standard Subscription expired and by clicking the notification it brings you to your subscription management page.

Click here to learn about Choosing a Subscription Level.

Learn More